Reference

What You Agree To When You Use 99hh

Accessing 99hh and using your account — including deposits via bKash, Nagad, or Rocket — means you accept these terms. Your eligibility depends on your local law and the region you access the platform from.

Account eligibility by regionbKash, Nagad, Rocket coveredLocal law governs accessAccount terms apply on all devices
99hh What You Agree To When You Use 99hh
LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, need to dispute a decision affecting your account, or want to understand how a specific clause applies to your situation, our support team can help. Queries about account holds, wallet restrictions, or identity verification go through the same contact paths listed here.

Live Chat Open the chat widget from any page inside your account. Available for account-related legal queries including holds on bKash or Nagad wallet transactions.
Email Support Send detailed legal or account-dispute queries to our support address. Include your registered account ID and the specific clause or transaction you are asking about.
Account Help Centre Browse the help centre for written explanations of common term clauses, including eligibility conditions, wallet verification steps, and account suspension procedures.
ACCOUNT SECURITY

How We Protect Your Account and Data

These four areas cover what we do on the platform's side to keep your account, payment data, and personal information handled correctly — and what rights you hold over that information.

Data Handling

We collect only what is needed to run your account and process payments via bKash, Nagad, or Rocket. Your data is not sold to third parties.

Cookie Use

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences through your browser settings at any time.

Account Security

Your login uses OTP verification tied to your registered mobile number. Any unrecognised login attempt will trigger a security alert on your account.

Data Requests

You can request a copy of the personal data we hold, or ask us to correct inaccurate records. Contact support with your account ID and the request type.

Common Questions About These Terms

These are the questions we hear most often about how our legal terms apply to accounts, payments, and access in Bangladesh. If your question is not here, contact support directly.

Yes. Access to 99hh depends on your local law and the region you are in. You should confirm that online gaming is permitted under your local jurisdiction before opening an account.

If your account is suspended pending a review, wallet-linked transactions including bKash and Nagad transfers are placed on hold. We will contact you with the steps needed to resolve the review.

Yes. Submit a data access request through live chat or email, including your account ID. We will respond with the information we hold against your registered profile.

Raise the dispute via live chat or email and reference the specific term and account action in question. Our support team will log it and respond with a formal position.

We update the terms when our service conditions change. Continuing to use the platform after an update means you accept the new version. We do not notify every update individually.

We may require identity verification at any point, including before processing a withdrawal to your Rocket or Nagad wallet. Account functionality can be limited until the check is complete.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.