Reference

How 99hh Handles Your Personal Data

This privacy policy explains exactly what information we collect when you use 99hh, how we store it, and what choices you have over it. Access to our platform depends on your local law and eligible regions in Bangladesh.

Data collected at account creationbKash, Nagad, Rocket payment data handled securelyYour right to request, correct or delete dataCookie controls explained clearlyContact us to raise any data concern

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We have built our data practices around four clear areas: how your account data is secured, how cookies work on our site, how long we keep your records, and how you can request changes. Each area is outlined below so you know exactly where you stand.

Account Security

Your account password is stored in encrypted form. We use OTP verification on login to confirm it is really you accessing from your registered mobile number.

Cookie Controls

We use cookies to keep your session active and remember your payment preferences. You can adjust cookie settings from the consent banner or your browser settings at any time.

Data Retention

We hold account data for as long as your account is active and for a period after closure as required by applicable obligations. You can request deletion once those periods are met.

Requesting Changes

You can ask us to correct inaccurate data, restrict how we use it, or export a copy of it. Raise the request via live chat or email and we will handle it directly.

DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access the data we hold on you, correct something that is wrong, or ask us to delete your account information, you can reach our team directly. We aim to respond to all data-related requests as quickly as we can. Your request is handled by a real person, not an automated filter.

Team online

Email Support

Send your data request or privacy question to our support email. Include your registered mobile number so we can locate your account quickly.

Live Chat

Open the chat window from any page on 99hh. Our team can walk you through a data access request or cookie preference change in real time.

Account Settings

Some data preferences — including marketing contact and cookie consent — can be adjusted directly inside your account settings without contacting support.

Data We Collect and Why We Use It

99hh Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 99hh, we collect your name, email address, mobile number and the payment method you choose — whether that is bKash, Nagad or Rocket. We use this to verify your identity, process your deposits and withdrawals, and keep your account secure.

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Transaction records tied to bKash, Nagad and Rocket payments are retained as required by our payment processing obligations. We also collect device data — your browser type, operating system and IP address — to detect unusual login activity and protect your account from unauthorised access. If
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you contact our support team, we keep a record of that exchange so we can follow up properly. We do not sell your personal data to third parties for marketing. Data shared with payment processors like bKash, Nagad and Rocket is limited strictly to what those
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processors need to complete your transaction. Your data is stored with encryption in place, and access inside our team is restricted to staff who need it to operate your account. How long we hold your data depends on account status and any obligations under applicable law.
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Use of this platform and any data rights available to you depend on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at 99hh

These are the questions we hear most from people in Bangladesh who want to understand their data rights before or after opening an account with us.

We collect your name, mobile number, email and the payment method you register — bKash, Nagad or Rocket. We also log device and session data to protect your account from unauthorised access.

Only the data that bKash or Nagad needs to process your transaction is passed to them. We do not share payment records with advertisers or unrelated third parties.

Yes. Once your account is closed and any legally required retention period has passed, you can request full deletion. Contact us via live chat or email to start that process.

Some details can be changed directly in account settings. For identity-linked data like your registered mobile number, contact our support team and we will verify and update it for you.

We use cookies to maintain your session and remember payment preferences. You can manage cookie consent from the banner shown on your first visit or through your browser settings anytime.

We keep records for a period after account closure as required by applicable obligations. The exact duration depends on local law and the nature of the data held on your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSlot Frenzy InfoFAQ

How 99hh Handles Your Personal Data

Data Handling, Cookies and Account Security

Account Security

Cookie Controls

Data Retention

Requesting Changes

How to Reach Us About Your Privacy

Email Support

Live Chat

Account Settings

Common Questions About Your Privacy at 99hh

01 What personal data does 99hh collect when I open an account?

02 Does 99hh share my bKash or Nagad transaction details with anyone?

03 Can I ask 99hh to delete my account data?

04 How do I update incorrect information on my 99hh account?

05 Does 99hh use cookies and can I turn them off?

06 How long does 99hh keep my data after I close my account?

Privacy Policy

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