Reference

What You Agree To When You Use 99hh

These terms set out the rules that apply to your 99hh account — how you open it, how you use it, and what we each agree to. Access to 99hh depends on your local law and eligible region, so read through before you start.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and balance conditionsAccount suspension policyJurisdiction-dependent access
99hh What You Agree To When You Use 99hh
HOW WE HANDLE THIS

How 99hh Applies These Terms in Practice

These terms are not just a document — they describe how we actually operate your account day to day. Here is what that looks like in practice, from wallet verification to account security and how you can request a change.

Wallet Verification

Before we process any withdrawal, we confirm the bKash, Nagad, or Rocket number on your account matches the one used for deposits. This step protects your balance from unauthorised requests.

Account Security

Your account is tied to your registered mobile number. We send OTP confirmation for sensitive actions — password changes, withdrawal requests, and new device logins — to that number only.

Balance and Offer Conditions

Any promotional credit added to your account comes with conditions visible at activation. We do not alter those conditions after the offer is live on your balance.

Requesting Changes or Disputes

To request a correction to your account details or dispute a transaction, contact support via live chat or email with your account ID and the relevant wallet reference number.

TERMS CONTACT

Reach Us About Your Account Terms

If something in these terms is unclear, or you need to flag a concern about your account — a wallet transaction, a suspended balance, or an access question — our support team can help. You can reach us through the channels below. We handle account-related queries separately from general questions, so mention your registered mobile number when you write in.

Team online

Live Chat

Open the chat widget from your account dashboard. Fastest path for active account queries, including wallet disputes and balance questions.

Email Support

Write to our support address for formal queries about these terms, account suspension notices, or wallet verification requests. Include your account ID.

Help Centre

Our help centre covers common account term questions — bKash credit delays, withdrawal holds, and eligibility checks — with step-by-step resolution paths.

Common Questions About These Terms

These are the questions we get most often about account terms, wallet conditions, and eligibility. If your question is not here, reach us via live chat.

Yes. The same account terms apply regardless of which wallet you use. Each deposit is logged and linked to your account; the withdrawal verification step applies to all three payment methods.

We publish any update to this page and consider continued account use as acceptance. We recommend checking this page if you notice a change in how a feature or condition works on your account.

We will notify you via your registered contact. Your balance is held, not forfeited, while we investigate. Contact support with your account ID to start the review process.

Access depends on local law and your eligible region. It is your responsibility to confirm that using this platform is permitted where you are located at the time of access.

Send a request via live chat or email, including your account ID and the wallet number you want updated. We verify ownership before making any change to registered details.

Each offer has its own conditions, which are shown when the offer is activated on your account. The general account terms apply alongside those specific conditions at all times.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.